Cook's Garden Guarantee
The Cook’s Garden is 100% committed to providing our customers with the highest quality seeds, live plants and general merchandise. All of our live plant orders receive special growing care from our nursery & growing partners to ensure healthy plants are packaged and shipped to each of our customers. We ask that you allow each product the recommended growing time provided in our growing guides and seed packet information before considering a product unsatisfactory. *
Important Note: If your order is damaged while in transit to your location, please contact Customer Service @ 1-800-457-9703 for immediate assistance with a replacement (if available) OR a refund on this shipment.
If you are unsatisfied with any of our products, please refer to our Catalog & Online Return Guidelines below:
Catalog & Online Return Policy Guidelines:
* The Cook’s Garden does not accept responsibility for product losses caused by extreme weather, neglect, or for products grown in a zone/climate that is conflicting to what The Cook’s Garden recommends.
How To Return Your Catalog & Online Order:
If you are dissatisfied with products purchased online or through our catalog, you may return these products by mail to the following address:
Attn: Customer Service Returns
Your Full Name/Address/Order #
You may return your order back to us via USPS or by UPS; however, we recommend getting a delivery confirmation or tracking number for your shipment as we are not responsible for lost returns.
Returns by mail generally take 7-14 days to be processed & refunded. Once a return is processed, a refund will be processed back to the original payment method used OR a refund check will be issued.
Items Purchased at a Local Retailer-How to Return:
If you are unsatisfied with The Cook’s Garden seed packets or general merchandise items that were purchased from one of our partner retail store locations (Lowes, Home Depot, Target, Wal-Mart, etc.), please contact Customer Service at 1-800-457-9703 or email firstname.lastname@example.org for assistance.