Cook's Garden FAQ
When will my plants arrive?
We ship your plants to arrive at just the right time for planting in your area. In the spring, we make sure your plants ship at a time after any danger of freezing could occur during the shipping process. Click here to visit the shipping information page.
Can I change my order?
Should you need to change or cancel an order, please call our toll-free customer service line, 1-800-457-9703, as soon as possible. Seeds usually go out within one to two days of an order placement, so if you need to cancel or change a seed order, it is best to call back the same day you place that order to do so. Our live plant orders are filled at the nursery according to the shipping time for your USDA growing zone. For live plant orders placed before plant orders begin to ship, contact us immediately.
Why can’t you ship live plants to my state?
Certain plants and seeds cannot be shipped to some states due to USDA restrictions.
State regulations prevent us from shipping the following products to these states:
AZ: Climbing Vines
AK/HI: Vegetable Plants, Herb Plants, Perennial Plants, Bulbs, Annual Flower Plants, Potato, Fruits, Garlic and Vegetable Roots
CA: Vegetable Plants, Herb Plants, Ornamental Grasses, Sweet Potatoes and Geranium Plants
CO, FL & MT: Potato
GA: Vegetable Plants and Blueberries
ID: Vegetable Plants, Mint Plants, Chive Plants, Garlic Bulbs, Shallot Bulbs, Grapes, Onion Bulbs, Potato, Herb Plants and Horseradish
MN, UT, WY: Mint Plants
NV: Vegetable Plants, Mint Plants, Potato and Herb Plants
OR: Grapes, Blueberries, Buddleia, Pampas Grass
WA: Chive Plants, Onions, Garlic, Shallots to Adams, Franklin and Grant Counties.
How do you ship live plants in the mail?
At Cook's Garden, we guarantee you will receive the best quality plants. We provide uniformity in all the plants we ship, and we package all plants securely for safe transit. Please visit the full Plant Shipping page to view a complete description of the methods we use to package our plants based on their type and size.